Doc’s Restorations Mission Statement & Ethics
Our mission is to get and keep our clients. We pledge to always be open and fair. We will focus on our client’s needs and earn their respect by building long-term relationships based on mutual trust and total customer satisfaction. We will at all times provide knowledgeable, convenient, Quality on time and cheerful sales, service and installations.
We will be competitive in our pricing policies, never forgetting that the customer is our lifeblood. We will create an environment in which our co-workers can continue their training, improve their skills and can set and achieve their personal goals.
Our goal is to have clients who believe we are the best company to meet their needs, employees who can’t think of a better place to work and communities that consider us a fine example of what business should be.
Doc’s Restorations is a Family owned and locally operated Business Committing to continuous Improvement and 100% Customer Satisfaction
Code of Ethics:
We have pledged to observe the highest standard of quality, integrity, frankness and professional responsibility in dealing with our Customers:
By making no false promises or claims.
By providing professional courteous reception when the customers call with an inquiry or request for Quote.
By keeping appointments at the agreed scheduled time or if a conflict arises to call the owner and reschedule prior to appointment.
By providing a professional appraisal of the customer’s needs.
By providing written specifications for the required project according to manufacturer specifications and industry standards by encouraging only projects that are structurally and financially sound.
By being licensed by local authorities and following local requirements.
By being a Certified Installer by manufacturers when applicable.
By providing Proof Of Insurance to customers.
By providing Customer Reference List to owners.
By fulfilling contract obligations.
By providing manufacturer’s long-term warranty, when applicable.
By providing 5 year craftsmanship Warranty.
By maintaining communications with the Customers regarding any changes in schedule,
scope of work or unforeseen conditions.
By providing a safe work environment according to OSHA guidelines or industry standards.
By being professionally responsive to Service calls.
By aspiring towards 100% Customer satisfaction.
Continuously providing nothing but the most highest quality of products and services.